RALEIGH, N.C. (June 25, 2019) – The installation of an advanced bed bug detection system from Delta Five Systems, LLC, a supplier of innovative solutions to stop bed bugs using computer vision, biological science, and cloud technology, has proven to be a smart investment for a newly-constructed hotel located near Hartford, Connecticut. Realizing early on that traditional bed bug management methods would not provide a sufficiently effective solution for preventing infestations, managers at the Hilton Garden Inn Wallingford had the Delta Five Automated Bed Bug Detection System installed after construction at their property in September 2017, and as a result, there have been zero bed bug infestations and zero guest/pest encounters as of June of this year.

“We know bed bugs can’t be avoided, since guests eventually bring them onto the property,” said Linzi T. Bell, general manager, Hilton Garden Inn Wallingford. “Since traditional inspection methods don’t adequately help prevent infestations, we needed to protect our investment, and the best way to do so was with the Delta Five Automated Bed Bug Detection System, which enables us to find the bed bugs before they find the guests.”

As a newly constructed hotel, there had never been a bed bug found on property. However, since bed bugs are unavoidable because they usually enter – one or two at a time – via unsuspecting guests, hotel management at the Hilton Garden Inn Wallingford wanted to ensure every possible effort was made to reduce the chance of guests encountering bed bugs, and thus, sought to safeguard their new property by installing 235 Delta Five electronic lures in all 139 guest rooms. The devices can detect a single bed bug before guests, hotel staff, pest management providers or canines, while delivering proactive 24/7 monitoring of guest rooms to attract and trap the bugs. Once a bed bug is found, a notification is transmitted instantly over WiFi to the hotel staff, who are alerted via text or email. The cloud-based system retains capture data and enables hoteliers to track trends and forecast potential issues.

“When missed, a single bed bug can grow into an infestation, which can be particularly damaging to the reputation of new properties looking to both jumpstart their revenue upon opening and build a client base,” said Delta Five Chief Marketing and Strategy Officer Al Safarikas. “With our revolutionary technology, the Delta Five Automated Bed Bug Detection System actively works to stop bed bugs before an infestation occurs, thus, saving new hotels from significant costs associated with expensive heat treatments or other remediation.”

For more information about the Delta Five Automated Bed Bug Detection System, please visit:


TORONTO, ON - June 20, 2019 – Mr. Franck X. Arnold, General Manager of The Ritz-Carlton, Toronto, is pleased to introduce Executive Chef Paul Shewchuk, who is leading the culinary team of Ladies and Gentlemen at the Forbes Five-Star Awarded luxury hotel. “We are excited to have Chef Shewchuk at the helm of our culinary operations team,” said Mr. Arnold. “His experience and leadership are bringing the food and beverage program at the hotel to a new level of luxury, while using as many local and sustainable products as possible.”

Chef Shewchuk has been redefining the hotel’s food and beverage program at the hotel since his arrival. He has taken his expertise to reimagine the culinary offerings available, including the newly redesigned Ritz-Carlton Club Lounge, the Signature Afternoon Tea menu and freshly in-house baked pastries at Ritz Bar, a new à la carte brunch at DEQ Terrace & Lounge, a new Saturday Buffet brunch at TOCA, new banquet catering for the hotel’s meeting spaces and ballroom, as well as initiating a new rooftop herb garden on the 53rd floor.

“The Ritz-Carlton name has always been synonymous with culinary excellence. I am very proud to bring my experience and creativity to the team here at The Ritz-Carlton, Toronto. My family and I are so happy to call Toronto home.” Chef Paul Shewchuk said of his appointment.

Hailing from Kitchener, Ontario, Chef Shewchuk started his culinary journey with studies at Humber College. He then began his impressive career studying under Chef Michael Stadtländer, the father of Canada’s influential farm-to-table culinary movement, with a placement at the famed Eigensinn Farm, where he further developed his passion for sustainability and quality ingredients. Chef Shewchuk then joined the AAA Five Diamond awarded Langdon Hall Country House Hotel & Spa under the tutelage of renowned Chef Johnathan Gushue, as Restaurant Chef de Partie. 

Chef Shewchuk moved to the west coast, taking leadership roles in smaller restaurants and resorts before beginning an 8-year progressive tenure with Fairmont Hotels & Resorts. Developing from Restaurant Chef at The Fairmont Jasper Park Lodge, to Executive Chef, at The Fairmont Olympic Hotel, Chef Shewchuk accumulated a number of awards and honors. Playing Host Chef for the James Beard Foundation Taste America: Seattle event (2017), Chef Shewchuk established his place among his peers - some of the top chefs in the world.

Drawing inspiration from the local, agricultural-rich area, Chef Shewchuk’s vision for his cuisine is clear:  “The diverse culture and amazing local products and producers are what make Southwestern Ontario such a unique culinary destination. This is what inspires me and is the essence of what we want to capture here in our cuisine.”


DENVER (June 17, 2019) — RLH Corporation (NYSE:RLH) announced today that they have successfully deployed an industry-first Artificial Intelligence Virtual Agent for Central Reservations to support all 1,400 system hotels.  This announcement follows the successful completion of a three-month program pilot originally announced on April 24, 2019.  

“The results of our pilot have been very positive,” said RLH Corporation Director of Telephony Optimization & Analytics, April Weatherly.  “We’re seeing travelers engage with the technology at a rate higher than we anticipated and are very pleased with the Virtual Agent’s ability to resolve traveler questions autonomously, reducing the cost of non-revenue related calls.”

In concert with the systemwide rollout of the Virtual Agent, new features and capabilities have been deployed to further support travelers.  The second-generation Virtual Agent added broader Central Reservations Systems integration to support additional hotel information searches and the ability to confirm, modify or cancel reservations.  It also enhances the Central Reservations Office ticketing system integration to ensure a seamless transfer for the caller to a live agent when necessary. 

Over the next several months, RLH Corporation will continue to build out it’s AI capabilities with further enhancements to support reservations, Hello Rewards and telephony solutions.  “As technology continues to change, so does the expectation of the guest and how they connect to our hotels. By providing AI through Central Reservations, we are opening up alternative channels and more options for our guests without sacrificing the positive experience they’ve come to expect from RLH Corporation,” said Weatherly.  

To learn more about franchising with RLH Corporation, visit We don’t wait for the future. We create it. 


Toronto, Ontario – On May 10, 2019, Attractions Ontario hosted its 36thAnnual General Meeting in Vaughan at Dave & Buster’s. The event provided an opportunity to recognize industry leaders during a presentation of Tourism Awards.

David Adames received theTourism Champion of the Year Award,presented to an individual who has provided significant organizational assistance, commitment, enthusiasm and specific expertise to the nominating business.

David Adames was recently appointed Chief Executive Officer (CEO) of Niagara Parks. David’s background includes time spent as the President and CEO of the Hamilton Chamber of Commerce, and as the Executive Director of Tourism Hamilton. He currently serves on several tourism boards, including Niagara Falls Tourism, the Tourism Partnership of Niagara, and as the Chair of the Winter Festival of Lights Board. He previously served on the Board of Attractions Ontario.

Ian McMillan received theCol. Don Dailley Lifetime Achievement Award, presented to an individual who has made significant contributions to the development and promotion of the tourism industry in Ontario.

Ian McMillan is the International Marketing Specialist of Destination Northern Ontario. He has been the Executive Director of Tourism Sault Ste. Marie since 2001, working with industry partners to develop tourism products, and promote the city as a tourist destination. Ian has served as President of Attractions Ontario, Chaired Cruise Ontario as part of the Great Lakes Cruises Coalition, and currently serves on the Tourism Industry Association of Ontario Board, as well as on the Sector Committee of Destination Ontario.

Ian McMillan, Destination Northern Ontario, received theCol. Don Dailley Lifetime Achievement Award

In addition, 2019 marked the first year Attractions Ontario honoured the winners of the Ontario’s Choice Awards at their Annual General Meeting. The public was called upon in 2019 to vote on their favourite Ontario attractions across eight different categories. The winners honoured were:

Top Family Entertainment Centre

Legoland Discovery Centre Toronto

Top Touring Experience

Eco Adventure Tour at Scenic Caves Nature Adventures, Collingwood

Top Outdoor Attraction

Treetop Trekking,various locations across ON

Top Small Museum/Art Gallery/Historic Site

Lang Pioneer Village, Keene

Top Performing Arts

Greg Frewin Theatre, Niagara Falls

Top Museum/Art Gallery/Historic Site

Casa Loma, Toronto

Top Indoor Attraction

Science North, Sudbury

Top Festival & Event

Winter Festival of Lights, Niagara Falls

“Congratulations to the nominees and winners. The awards are well deserved,” says Troy Young, CEO of Attractions Ontario.


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