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TORONTO (November 19, 2020) Choice Hotels Canada recently announced the national winners of its annual prestigious APEX Awards (Awards for Property Excellence). In the midst of a worldwide pandemic and its devastating effects on the industry, these 11 properties from across the country continued to stand out as top performers. The awards recognize stellar performance, ongoing commitment to guest service and operational excellence.

“This year has been unprecedented for the hospitality industry but despite the pandemic, our properties have continued to persevere and excel,” says Brian Leon, president, Choice Hotels Canada. “Because of everything going on in the world, we feel it’s more important than ever to applaud our top performers, who continue to raise standards in hospitality excellence through these most difficult times.”

 

The 2020 national APEX winners include:

  • Highest Guest Satisfaction (Top LTR): Rodeway Inn, Pikogan, QC

This award recognizes the property that achieved the highest Likelihood to Recommend (LTR) score in Choice Hotels’ guest survey results over the last year.

 

  • Highest Choice Privileges Elite Recognition: Comfort Inn, Sturgeon Falls, ON

This award recognizes the property that has achieved the highest Elite Recognition score within Choice Hotel’s guest survey over the last year.

 

  • Highest Choice Privileges Enroller Rate: Comfort Inn Airport West, Mississauga, ON

This award recognizes the property that has achieved the highest Choice Privileges conversion rate. The Choice Privileges conversion rate is calculated based on the total possible enrollments per available room in the last year. This property has won this distinction two years in a row.

 

  • Sales Excellence Award: Lisa Leroy, Comfort Inn & Suites, Airdrie, AB

This national award recognizes an individual who demonstrated outstanding sales efforts. The winner will have been quick to respond to local opportunities or those from Choice to capture incremental room nights, leverage tools and resources as well as engage with Global Sales Canada.

 

  • Renovation of the Year Award: Quality Suites, Whitby, ON

This award recognizes achievements in outstanding on-brand renovations that drove guest satisfaction increases.

 

  • Leader of the Year Award: Colleen Kendall, Comfort Inn, Halifax, NS

This peer-based award recognizes an individual, selected by the Choice Canada Franchise Advisory Board (CCFAB), whose achievements include outstanding operational practices or team building.

  • Developer of the Year Award: Harinder Brar, whose current projects under development in Ontario include the Quality Inn & Suites in Thunder Bay, Comfort Inn & Suites in Bradford, Comfort Inn & Suites in Cochrane, and the Comfort Inn & Suites in Carleton Place. 
  • Best New Entry – New Build Mid-Market Brands: Comfort Inn & Suites, Goderich, ON

 Best New Entry – Conversion Mid-Market Brands: Quality Inn Centre-Ville, Montreal, QC

 Best New Entry – Economy Brands: Rodeway Inn, Edson, AB

 Best New Entry – Ascend Hotel Collection: Le Noranda Hotel & Spa, Rouyn-Noranda, QC