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DENVER (June 17, 2019) — RLH Corporation (NYSE:RLH) announced today that they have successfully deployed an industry-first Artificial Intelligence Virtual Agent for Central Reservations to support all 1,400 system hotels.  This announcement follows the successful completion of a three-month program pilot originally announced on April 24, 2019.  

“The results of our pilot have been very positive,” said RLH Corporation Director of Telephony Optimization & Analytics, April Weatherly.  “We’re seeing travelers engage with the technology at a rate higher than we anticipated and are very pleased with the Virtual Agent’s ability to resolve traveler questions autonomously, reducing the cost of non-revenue related calls.”

In concert with the systemwide rollout of the Virtual Agent, new features and capabilities have been deployed to further support travelers.  The second-generation Virtual Agent added broader Central Reservations Systems integration to support additional hotel information searches and the ability to confirm, modify or cancel reservations.  It also enhances the Central Reservations Office ticketing system integration to ensure a seamless transfer for the caller to a live agent when necessary. 

Over the next several months, RLH Corporation will continue to build out it’s AI capabilities with further enhancements to support reservations, Hello Rewards and telephony solutions.  “As technology continues to change, so does the expectation of the guest and how they connect to our hotels. By providing AI through Central Reservations, we are opening up alternative channels and more options for our guests without sacrificing the positive experience they’ve come to expect from RLH Corporation,” said Weatherly.  

To learn more about franchising with RLH Corporation, visit franchise.rlhco.com. We don’t wait for the future. We create it. 

 
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Toronto, Ontario – On May 10, 2019, Attractions Ontario hosted its 36thAnnual General Meeting in Vaughan at Dave & Buster’s. The event provided an opportunity to recognize industry leaders during a presentation of Tourism Awards.

David Adames received theTourism Champion of the Year Award,presented to an individual who has provided significant organizational assistance, commitment, enthusiasm and specific expertise to the nominating business.

David Adames was recently appointed Chief Executive Officer (CEO) of Niagara Parks. David’s background includes time spent as the President and CEO of the Hamilton Chamber of Commerce, and as the Executive Director of Tourism Hamilton. He currently serves on several tourism boards, including Niagara Falls Tourism, the Tourism Partnership of Niagara, and as the Chair of the Winter Festival of Lights Board. He previously served on the Board of Attractions Ontario.

Ian McMillan received theCol. Don Dailley Lifetime Achievement Award, presented to an individual who has made significant contributions to the development and promotion of the tourism industry in Ontario.

Ian McMillan is the International Marketing Specialist of Destination Northern Ontario. He has been the Executive Director of Tourism Sault Ste. Marie since 2001, working with industry partners to develop tourism products, and promote the city as a tourist destination. Ian has served as President of Attractions Ontario, Chaired Cruise Ontario as part of the Great Lakes Cruises Coalition, and currently serves on the Tourism Industry Association of Ontario Board, as well as on the Sector Committee of Destination Ontario.

Ian McMillan, Destination Northern Ontario, received theCol. Don Dailley Lifetime Achievement Award

  
In addition, 2019 marked the first year Attractions Ontario honoured the winners of the Ontario’s Choice Awards at their Annual General Meeting. The public was called upon in 2019 to vote on their favourite Ontario attractions across eight different categories. The winners honoured were:

Top Family Entertainment Centre

Legoland Discovery Centre Toronto

Top Touring Experience

Eco Adventure Tour at Scenic Caves Nature Adventures, Collingwood

Top Outdoor Attraction

Treetop Trekking,various locations across ON

Top Small Museum/Art Gallery/Historic Site

Lang Pioneer Village, Keene

Top Performing Arts

Greg Frewin Theatre, Niagara Falls

Top Museum/Art Gallery/Historic Site

Casa Loma, Toronto

Top Indoor Attraction

Science North, Sudbury

Top Festival & Event

Winter Festival of Lights, Niagara Falls

“Congratulations to the nominees and winners. The awards are well deserved,” says Troy Young, CEO of Attractions Ontario.

 
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TORONTO, June 3, 2019 (Newswire.com) - Aireus Inc introduces a new Apple TV app that is a restaurant and hotel industry game-changer. With Aireus POS, hotels and resorts are able to provide an easy-to-use, specially designed room service app for their guests. Its sophisticated technology and customizable multifunction tools provide cost-effective results for hotels offering room service. Aireus will be an exhibitor at the 2019 Hospitality Industry Technology Exposition & Conference (HITEC) in Minneapolis, occurring June 17-20. 

“We help restaurants, hotels, resorts and casinos do more than was ever thought possible with custom POS features that are built specifically for them,” said Paul Perri, President and COO of Aireus Inc. “No other company offers custom development and project management services like Aireus, as 'we bring great ideas to life, faster.'”

For a relatively low cost, Aireus is able to provide a flexible and intuitive system for managing communications between guests and restaurant staff. Through the simple use of Apple TV, which is more affordable and versatile than typical on-demand subscription options, guests can log into their own personal accounts. Through the revolutionary Aireus POS app, guests are able to easily browse the room service menu and customize their dish. With customized features, the app presents opportunities to upsell to the customer. The order is sent directly to the kitchen, and a check is opened for the guest. Order notifications are sent to the room so the customer can see every step of the process and estimate when the food will arrive. Once the bill is paid, guests can have their receipt texted to their phone number. 

Aireus Inc's advanced iOS core POS system competes with traditional POS systems, which typically require complicated maintenance to keep running. Its powerful open cloud solution operates on the Amazon Web Services (AWS) Cloud and the advanced Apple iOS platform. An open API has been developed by the company, which can be interfaced with any hotel or resort's website. Customized by the development team, the Aireus room service POS solutions help hotels, resorts and casinos provide great service to customers. 

Hotel restaurant management is made easier with the Aireus app. Many add-on modules are available including prompted modifiers, auto grat support, delivery charge support, menu item countdown support, time and day menu support and more. It provides full reporting and is able to print to iPad KDS so that managers can acquire and analyze reports virtually anywhere. 

Visit https://aireus.com to view the full-service POS design and development company's portfolio and to learn about the team's process of customizing fully featured POS systems for its clients.

 
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May 14, 2019

Today, hotel owner, operator and developer, Hotel Equities (HE), announced the recent opening of its Canadian office located in Edmonton, Alberta. The new location encompasses all disciplines to support their growth in country. Andre Giannandrea has been named as regional director of operations, Tapan Malik as regional director of sales, Bryce Herder as regional revenue manager and Oscar Rodriguez as regional director of accounting.

Twenty percent of the firm’s portfolio of hotels is located in Canada. As a result, Bryan DeCort, EVP for HE, sees opening in Canada as a very natural step: “We are proud of our Canadian portfolio and associates.  Putting down permanent roots in the country will help us better serve our stakeholders, and also help us drive further growth." Bryan continues, "Given our current footprint in Canada, Edmonton is the perfect initial base for our team to best provide their operational expertise."

Earlier this month Hotel Equities added a six-pack portfolio of hotels, bringing their total to twenty-three hotels in Canada. We have grown significantly since entering the Canadian market in early 2018,” said Joe Reardon, chief development officer for Hotel Equities. “In addition to investing in a new office location, we made significant investments into scaling all departments, such as human resources and learning & development. With the infrastructure to support our continued growth, we are also interested in JV acquisition opportunities and investments in-country.”

“We intend to be long-term players in Canada,” said Brad Rahinsky, president and CEO of HE. “Our brand partners pointed out a void of high caliber managerial expertise in Canada and inspired us to bring our services in-market. The opportunity for us to provide value to the hotel sector in Canada is enormous and I’m encouraged by the team of industry veterans leading our Edmonton office. With their expertise and the backing of our Canadian support team in Atlanta, they will make a profound and immediate impact for stakeholders.”

 

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