March 1, 2018

Group Germain Hotels is pleased to announce the nomination of Cécile Chautard as General Manager of Alt+ Hotel Quartier DIX30, which will open its doors in Brossard this spring.

A graduate of the Lycée technique hôtelier du Sacré Cœur, in the south of France, Cécile has built a strong and diversified background in hospitality since the start of her career in 1994.  In particular Cécile rose   through the ranks within the French hospitality giant Accor (Mercure, Novotel, Ibis, etc.), working in a number of hotels and catering establishments in different cities in France. In 2015, she left her homeland to follow her heart to Montreal, where she settled to pursue her career. Before taking control of Alt+ Hotel Quartier DIX30 at the beginning of the year, Cécile had already become acquainted with the Alt banner when she took on the role of consultant for Alt Hotel Ottawa when it opened in 2016.

" I am very pleased to join Group Germain Hotels, especially at the helm of the very first Alt+ Hotel," said Cécile Chautard. "It will be a great pleasure to introduce guests to this pied-à-terre style hotel. There’s no doubt that this loft-style boutique hotel is destined for a bright future,” she added.

A photo of Cécile Chautard can be found enclosed, while the press kit for Group Germain Hotels can be downloaded here.


DENVER (February 27, 2018) — RLH Corporation (NYSE:RLH) announced today the sale of Red Lion Hotels in Redding and Eureka, California for $17.35 million. The two hotels are part of the 11 hotels being marketed for sale previously disclosed in October 2017 and are being sold to affiliates of the same buyer.

The buyer will continue to operate the hotels under the Red Lion Hotel brand in addition to an 80-room hotel in Monterey, California converting to a Red Lion this summer.

RLH Corporation’s total gain on the sales is expected to be over $6.0 million and $15.3 million of the proceeds of the sales were used for debt repayment at the closing.

“We are excited to close on the sale of the first two of the 11 hotels we have listed,” said RLH Corporation President and Chief Executive Officer Greg Mount. “Because of these sales, the company's real estate-specific costs of interest, depreciation and amortization will be reduced. We anticipate that as we close on additional hotel sales, the elimination of real estate costs will enhance our ability to generate positive EPS in the future.”

The Redding and Eureka hotels accounted for $9.6 million combined revenue on an annual basis for 2017. The hotels’ combined adjusted EBITDA on consolidated reporting was $1.6 million and RLH Corporation’s share of the adjusted EBITDA was approximately $860,000 for 2017. This impact does not take into account the previously announced corporate overhead adjustments to reduce operating costs.

To learn more about franchising with RLH Corporation, visit


Markham, Ontario – February 21, 2018 – Cloud-based property management is a compelling option in hotel operations today. Cloud property software systems require less on-property hardware and cabling, and maintenance and backups are handled by the system provider. Plus, company data is secure behind commercial firewalls, simplifying compliance requirements.

Yet, many operators feel an on-premise property software system is better because it does not depend on a high-speed internet connection, and the property’s IT team has control over the environment. The best way to evaluate which system is best for your operation is to speak with a company that offers a full featured solution on both platforms so that the technology does not have to influence your decision.

“It is important to have options when you make a crucial property management system decision. Do your homework and focus on tech companies with experience in both cloud-based and on-premise property software systems,” said Warren Dehan, President of Maestro PMS. “Evaluate the feature capabilities and services each company offers to ensure it’s the right tool for your operation now, and that it will meet your future guest and staff mobility needs. Check if the company’s Cloud system delivers full-featured PMS functionality, or if it is a limited ‘lite’ front office system that does not offer the features or expansion capabilities you may need in the future. Also, make sure your provider has a proven track record of deploying on either platform, and has the infrastructure to support you with the requisite services.  Equally important, verify the system’s security and credit card service processes are compliant with your GDPR and PCI obligations.”

The 1886 Crescent Hotel & Spa, and the Basin Park Hotel in Eureka Springs, Arkansas have relied on Maestro’s Multi-Property Cloud PMS for more than five years. Jack Moyer, Vice President and General Manager for both properties said, “Our hotels are unique destinations. We run each as a separate brand on one cloud-based Maestro PMS with one database. Maestro hosts our system so we don’t have to worry about servers, backups, or system maintenance.”  Moyer operates his two hotels as one business with one call center, one sales office, and one accounting office. “Managing both properties in the cloud simplifies our entire operation. Maestro Multi-Property Cloud PMS is a powerful system with excellent support.”

Maestro PMS is available as an on-premise Windows or browser-based solution. It also offers a feature-equivalent browser-based Cloud solution. “Maestro is Maestro, with the full complement of features and capabilities, whether a hotel is using it on-premise or in our hosted Cloud. Maestro has extensive experience with cloud operations,” Dehan said. “The key is choosing the right PMS software with the right partner to satisfy your business requirements first – the platform is secondary. If a property does not have access to the Internet but wants an easily managed system, we provide Maestro’s features and versatility with a browser user interface that runs on a property’s on-premise network. This option simplifies infrastructure needs for an on-premise system and truly gives you the best of both worlds without compromise.”

Maestro PMS delivers revenue-generating property software tools and services that increase profitability. Maestro property software drives direct bookings, centralizes operations, and provides personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.


Dubai, United Arab Emirates, 19 February 2018: Global Hotel Alliance (“GHA”), the world’s largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today revealed its 2017 results.

Overall room-revenue produced by the DISCOVERY loyalty programme members increased 9% to US$1.51 billion, of which cross-brand revenue (i. e. revenue produced by members who enrolled at one brand and then stayed at another) grew 21% to exceed US$100 million for the first time. In the best performing hotels, the DISCOVERY programme is now producing more than half of total room-nights sold and adding up to 7% in incremental occupancy from cross-brand customers. Over half a million cross-brand room-nights were generated in total.

The rise in revenues was driven largely by a further 25% growth in DISCOVERY membership, which reached 11.3 million members by the end of 2017. Over 5 million members reside in North America, but there was notable growth in Asia to 1.8 million, Europe to 1.9 million and a surge in membership in Australia and New Zealand, to over one million members.

Elite tier customers (DISCOVERY Black- and Platinum-level members) represent only 3% of the database, but in 2017 produced 28% of revenues or over US$400 million.

GHA’s CEO, Chris Hartley believes these results show the value of the alliance model: “the performance of the DISCOVERY programme in 2017 clearly demonstrates once again how the power of collaboration helps maintain a healthy independent sector, as our smaller hotel brands challenge the might of the ever-consolidating mega-groups and OTAs. Consolidating member data from more than 35 brands in the alliance and a powerful CRM, means that our member brands can reach more customers at a far lower cost of distribution than they can alone.”

In terms of channel, more DISCOVERY members booked direct than ever before with a 62% growth in revenue booked on, and the DISCOVERY app’s first full year saw over U$4 million worth of bookings. DISCOVERY members who booked direct did so at a rate premium of 48% over the average DISCOVERY rate, which was despite DISCOVERY launching a 10% direct booking discount in 2017 in most of its 500 hotels.

Local Experiences, DISCOVERY’s innovative rewards, which are curated by each hotel to offer members a taste of local traditions and culture, are now more widely embraced by members than ever before. 2017 saw a 52% growth in Black- and a 36% growth in Platinum-level Local Experience redemptions respectively.

In terms of destination performance, the highest growth of cross-brand (incremental) bookings was into Australia, growing an impressive 38%, with the United States up 13% and Singapore up 11%. In terms of cities, Australia again led the way with cross-brand bookings up highest in Melbourne (+11%), and Sydney (+10%), while London saw good growth (+8%), as did Bangkok (+6%).

And finally, the three most popular hotels booked on the DISCOVERY website in 2017 were Pan Pacific Singapore, Hotel Vier Jahreszeiten Kempinski in Munich and Outrigger Waikiki Beach Resort in Honolulu.


TORONTO, ON (February 13, 2018) Grail Springs Retreat Centre for Wellbeing (2004 Bay Lake Road, Bancroft, Ontario) founder Madeleine Marentette has joined the newly created Wellness Tourism Association (WTA) as a member of the board of directors. Launched this month, the WTA was created by a group of seasoned wellness industry executives who have joined forces to form this not-for-profit, privately-held organization established and designed to serve the booming $563 billion wellness travel sector.

The new association will be a network of and for qualifying members of the wellness tourism industry. Its objectives will help to define the industry, as well as educate consumers to recognize legitimate and credible wellness suppliers and operators. 

“I’m delighted to be included in this group of industry leaders who are dedicated to helping travellers locate the best destinations to nourish their mind, body and spirit,” says Grail Springs Retreat Centre founder and recipient of Canada's Best Wellness Retreat 2016 and 2017, Madeleine Marentette.

“Our mission is clear and concise,” says Co-Founder and Chairman Andrew Gibson, VP Wellbeing, Accor Hotels, “We plan to support and further the growth and development of the wellness tourism industry through networking, education, communication and marketing.” 

Co-Founding member Tom Klein, President & COO of Canyon Ranch stated, “The WTA will fill a gap in this  global industry by providing a credible and unified voice.” Klein added, “As with all associations, the goals and objectives will be determined by the members.” 

According to the Global Wellness Institute’s 2017 Global Wellness Economy Monitor, the Wellness Tourism segment is a $563 billion industry – growing faster than the tourism industry itself. “It makes perfect sense to have our own association,” says Co-Founder and President, Anne Dimon, Founder/CEO of “Especially since there is some confusion with consumers and travel agents as to what constitutes legitimate ‘wellness travel’.”

Wellness Tourism is not a new industry, as people have traveled both nationally and internationally with health or wellness the primary focus since the time of the Roman Baths. Today, the commitment to “health as your wealth” transcends borders, cultures and ages, with many new companies flocking to the sector. 

Membership will be open to qualifying destination marketing organizations, hotels and resorts, destination spas, tour operators, travel advisors, wellness educators and others with an interest in supporting the industry and helping shape its future and sustainability. Dimon adds that, “while ‘wellness’ is often thought to be a luxury category of travel, we also want to ensure we represent a diverse range of members across consumer segments.” 


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