PITTSBURGH, Sept. 29, 2020With operating budgets thrown out the window by second quarter this year, hoteliers are scrambling to find useful historical data to help guide them through the 2021 budgeting and forecasting process. Aptech, a provider of budgeting and forecasting, enterprise accounting, and business intelligence solutions for hotels, is advising operators to rely on historical drivers rather than bottom line revenues to help them better plan for the days ahead. Knowing how to analyze trend data, such as driver value, will help operators forecast more accurately.

“Due to the pandemic, budgeting season started early this year,” said Jill Wilder, Aptech vice president. “Occupancy and revenues were non-existent. So, as far back as July, our customers began asking what they can do now to have better, more accurate budgeting numbers for 2021. In these uncertain times, analyzing every single cost matters. People need to know what to track and what they are spending ‘per occupied room’ and how those costs are impacting the ‘percentage of revenue.’ It’s not an easy task, unless you have the financial-planning tools needed to streamline the process.”

To assist hoteliers with their 2021 budget planning, Aptech is offering the following advice:

  1. Use driver-based calculations rather than straight input.  Due to the relationship of the driver to its source, when a modification to the source is made, the calculation will cascade and update the associated values throughout the budget.  When you are using straight input for each line of the budget, when a value is changed, the entire budget will need to be reviewed and possibly redone.  If the driver value for reservation expense is 5% of Room Revenue, when the Room Revenue value is changed, the reservation expense will be adjusted.
  1. Develop standards – such as Hours/Occupied Room.  Understand what the correct ratio should be. If a housekeeper should be .5 hours/Occupied Room for a select service property, this can become the “standard” or guideline for other select service properties within your portfolio.  Compare those “standards” to generate the most accurate value as to how the amount should be calculated. For instance, if one property is spending .75 hours/occupied room and another is spending .25 it would make sense that the standard value should be .50 hours/occupied room.  The budget calculation will not vary by the time but by the number of rooms that are occupied.  This will also aid with the amount of labor needed to meet those standards. 
  1. Use operational factors to help determine the budget value. As in the example above, the property using .25 hours/occupied room has an average guest satisfaction score of a 4, .5 hours/occupied room will then justify the increased time needed, to obtain a higher guest satisfaction score; whereas the property with .75 hours may always score a 10 on their guest satisfaction for cleanliness. Now considering that less hours being budgeted/occupied room may decrease the guest satisfaction score. Weather is also a valuable operational factor that can aid in budgeting. For instance, a resort in the mountains predicting a very warm winter might consider a lesser number of occupied rooms, due to less cold weather guests.
  1. Don’t overcomplicate the process, what driver is the most beneficial in determining the result. Define the typical driver, be realistic rather than creating several different drivers for every account. Too many choices cause confusion and overwhelm the users with the budget process. Focus on the data that counts, specifically on the operational values that drive a specific budget line.
  1. Review the monthly trends of your actual data.  As we are now 9 months into an unpredictable year; review your data looking for a trend. If the linen expense in one of your F&B outlets is running 5% of dinner revenue for the first 3 months and then increases to 8% for the next three months and then returns to 5%; use those same historical trends to define your upcoming year rather than taking the annual amount and dividing it by 12 giving you the same flat amount for each month. This will help especially with seasonal properties and improve overall month to month accuracy.
  1. Develop a budget that will create a solid beginning for your 2021 forecast.Often it is said that the budget is outdated once it is approved, so users do not spend the time on the month-to-month accuracy. If the time is spent on creating the most accurate monthly budget, this can then be used as a valuable starting point for your future forecast and your budget effort is proven to be worthwhile. 

“Financial-planning today is not a business-as-usual process,” Wilder said. “Given recent events, crafting the perfect budget may not be achievable; but Targetvue, Aptech’s hospitality-driven budgeting and forecasting solution with hospitality-specific drivers can assist in delivering more accurate forecasting, resulting in one version of the truth throughout an organization. If you have questions, we are here to help.”


WASHINGTON (September 28, 2020) – With Congress remaining gridlocked and failing to pass another round of COVID-19 recovery legislation, the American Hotel & Lodging Association (AHLA) is hosting a virtual press conference along with hotel industry leaders from California, Florida and Illinois where they will release a state-by-state breakdown revealing the devastating effects of COVID-19 on the hotel industry and the millions of jobs it supports.

Prior to the pandemic, hotels proudly supported 1 in 25 American jobs—more than 8.3 million in total. A recentAHLA member survey, conducted September 14-16, 2020, found that if Congress fails to pass another COVID stimulus bill, 74 percent of hotels would be forced to lay off additional employees, and two-thirds of hotels (67%) would not make it another six months. Some of the hardest-hit states include California, Florida, Texas, and New York.

Please RSVP toThis email address is being protected from spambots. You need JavaScript enabled to view it..


Chip Rogers, President and CEO of The American Hotel & Lodging Association

Lynn Mohrfeld President and CEO, California Hotel & Lodging Association

Carol Dover, President and CEO, Florida Restaurant & Lodging Association

Michael Jacobson, President and CEO, Illinois Hotel & Lodging Association


Tuesday September 29, 2020 at 12:30 PM ET/9:30 AM PT



At: This email address is being protected from spambots. You need JavaScript enabled to view it.


September 23, 2020 – Hospitality Newfoundland and Labrador is optimistic after the throne speech made today outlining governments plan, particularly by the added support measures promised for hardest hit businesses.

As the tourism industry struggles to survive, it’s encouraging to see The Government of Canada recognize a needed investment in travel and tourism, considering the disproportionate economic shock the tourism industry has had to face. Today’s throne speech includes measures to support regional routes for airlines, extension of the Canada Emergency Wage Subsidy (CEWS), a promise to expand the Canada Emergency Business Account (CEBA), improving the Business Credit Availability Program (BCAP) and introducing further support for industries that have been the hardest hit including travel and tourism, hospitality and cultural industries like the performing arts.

“We are very optimistic about the fact that tourism and hospitality was mentioned specifically. By having these support measures in place it gives some operators in our industry a real chance at survival…especially because of reduced visitation and resulting decreased revenues” says Hospitality NL Chair, Steve Denty. “Thanks to the advocacy efforts of Hospitality NL, it’s industry partners; Tourism Industry Association of Canada, Hotel Association of Canada, Indigenous Tourism Association of Canada and other partners in the Coalition of Hardest Hit Businesses, industry’s voice was heard by government. Now that we understand the Government of Canada’s new priorities, we will continue to hold them accountable and look for more strategic ways to help our industry.”

The economic impact that COVID-19 has had on the tourism industry in Newfoundland and Labrador can not be understated. Contributing over 1 billion in spending with over 20,000 jobs in over 2,700 businesses, the tourism industry has been impacted greatly in both urban and rural communities throughout the province – threatening the existence of our heritage and our culture.

Hospitality Newfoundland and Labrador, the provincial tourism industry association for over 35 years, is dedicated to advancing growth in tourism through advocacy efforts, skills and knowledge development and membership opportunities.


Calgary, AB – September 24, 2020 – WebRezPro cloud property management system (PMS) by World Web Technologies Inc. (WWT) now integrates with Hapi, a cloud data streaming and integration platform designed to solve the hospitality’s industry's rapidly expanding data management challenges.

Aggregating and standardizing data from diverse hotel systems, Hapi acts as a central data hub for faster, easier system integration that empowers hotels to elevate the guest experience and unlock opportunities for innovation.

An open yet secure data ecosystem is key to hotel innovation and progress, but proprietary data integration can be expensive and slow. Using an open model based on proven, scalable technology, the cloud-based Hapi platform unifies data from contributing systems—adding multiple layers of encryption, authentication, and governance—to reduce the cost and time to connect hotel systems, while improving security, scalability and control.

Through integration, data published to Hapi from WebRezPro and other hotel systems is normalized into a universal format that can be understood and utilized by various receiving systems, including CRM solutions, business intelligence platforms, contactless check-in applications and more, for bi-directional, real-time data flows that enable deeper insights and seamless automation. Hapi integration gives both hoteliers and software providers access to APIs and connectors that allow them to deploy integrated solutions more efficiently, breaking down barriers to innovation.

“Frictionless, secure data exchange is the way forward in hospitality and we’re excited to offer a connection to such a progressive data streaming solution as Hapi,” said Frank Verhagen, President at WWT. “Our integration with Hapi makes it easier and more affordable to connect other hotel systems to WebRezPro and unleashes further potential for exciting new opportunities.”

“WebRezPro customers benefit from a very progressive WebRezPro organization focused on their customers’ success.  With Hapi, they can easily  connect to partners like Salesforce, enabling them to drive new revenue at a time that it is sorely needed.  They can also connect to guest chat apps at a time that guests are looking for digital engagement, and they can do that both quickly and easily, ” said Luis Segredo, CEO of Hapi’s Data Travel.


NORTHBROOK, Ill.Sept. 24, 2020— The Global Biorisk Advisory Council® (GBAC), a Division of ISSA, has awarded GBAC STAR™ accreditation to 57 new facilities this week. Montreal-Trudeau International Airport in Montreal, CenturyLink Field, home to the NFL's Seattle Seahawks, in Seattle, Lincoln Financial Field, home to the NFL's Philadelphia Eagles, in Philadelphia, additional Hyatt properties and more are recognized for their thorough approach to cleaning, disinfection, and infection prevention. 

“Each week, we see more organizations achieve GBAC STAR accreditation and others commit to completing this process because they are dedicated to protecting their patrons and employees,” said GBAC Executive Director Patricia Olinger. “While it’s unclear when the COVID-19 pandemic will end, we are certain that accredited facilities have the highest regards for health and safety in this new normal along with a commitment to continuous improvement going forward.”

GBAC STAR is an important indicator of a facility’s ability to prepare, respond, and recover from infectious disease and biohazard threats. The accreditation is renewed annually to encourage organizations to document their progress and continually strive for improvement.

The following facilities are now GBAC STAR accredited:


  • Montreal-Trudeau International Airport in Montreal

Convention Centers

  • America's Center in St. Louis
  • ASM Global - Antiguo Casino de Puerto Rico in San Juan, Puerto Rico
  • Buffalo Niagara Convention Center in Buffalo, N.Y.
  • Calgary TELUS Convention Center in Calgary, Alberta
  • Charlotte Convention Center in Charlotte, N.C.
  • Edmonton Convention Center in Edmonton, Alberta
  • Edmonton EXPO Centre in Edmonton, Alberta
  • Gatlinburg Convention Center in Gatlinburg, Tenn.
  • Monona Terrace Community and Convention Center in Madison, Wisc.
  • Oakland Convention Center in Oakland, Calif.
  • Pennsylvania Convention Center in Philadelphia
  • Raleigh Convention and Performing Arts Complex in Raleigh, N.C.
  • Tampa Convention Center in Tampa, Fla.
  • Visalia Convention Center in Visalia, Calif.


  • Adare Manor, a Leading Hotels of the World member property, in Adare, County Limerick, Ireland
  • Andaz Singapore in Singapore
  • Due Torri Hotel in Verona, Italy
  • Grand Hyatt Jeju in Jeju-do, South Korea
  • Grand Hotel Majestic gia Baglioni in Bologna, Italy
  • Grand Hyatt at SFO in San Francisco
  • Hotel Kabuki in San Francisco
  • Hôtel Martinez in Cannes, France
  • Hyatt Centric Las Condes Santiago in Santiago, Chile
  • Hyatt Centric Waikiki Beach in Honolulu
  • Hyatt House Augusta/Downtown in Augusta, Georgia
  • Hyatt House San Jose Airport in San Jose, Calif.
  • Hyatt House San Ramon in San Ramon, Calif.
  • Hyatt Place Fort Lauderdale/Plantation in Plantation, Fla.
  • Hyatt Place Nashville/Franklin/Cool Springs in Franklin, Tenn.
  • Hyatt Place Zurich Airport The Circle in Zurich
  • Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina in Cambridge, Md.
  • Hyatt Regency Danang Resort and Spa in Danang, Vietnam
  • Hyatt Regency Denver Tech Center in Denver
  • Hyatt Regency Hengqin in Hengqin, China
  • Hyatt Regency London - The Churchill in London
  • Hyatt Regency Sacramento in Sacramento, Calif.
  • Hyatt Regency San Antonio Riverwalk in San Antonio
  • LEVEL Furnished Living - Chicago Old Town in Chicago
  • LEVEL Furnished Living - Chicago River North in Chicago
  • LEVEL Furnished Living - Los Angeles Downtown - Flower in Los Angeles
  • LEVEL Furnished Living - Los Angeles Downtown - South Hill in Los Angeles
  • LEVEL Furnished Living - Los Angeles Downtown - South Olive in Los Angeles
  • Llao Llao Resort, Golf & Spa in Bariloche, Argentina
  • Motif Seattle in Seattle
  • Okura Prestige Bangkok, a Leading Hotels of the World member property, in Bangkok
  • Park Hyatt Maldives Hadahaa in the Maldives
  • Park Hyatt Vienna in Vienna


  • Abington Reldan Metals in Fairless Hills, Penn.
  • Allied Restoration Services, Inc. in West Covina, Calif.


  • Japan House Los Angeles in Los Angeles
  • The Avenue Viera in Viera, Fla.

Stadiums/Performance Venues

  • BC Place, home to the MLS's Vancouver Whitecaps and the CFL's BC Lions, in Vancouver, B.C.
  • Blumenthal Performing Arts in Charlotte, N.C.
  • CenturyLink Field in Seattle
  • Lincoln Financial Field in Philadelphia
  • Mizner Park Amphitheater in Boca Raton, Fla.

“The GBAC STAR program is the gold standard of prepared facilities and will help the public gauge an organization’s commitment to the elevated standard of cleanliness that is now essential,” said ISSA Executive Director John Barrett. “We are thrilled to welcome additional facilities in North America, Europe and Asia this week.”

Apply for GBAC STAR facility accreditation at To view the list of accredited facilities, committed facilities, and industry supporters, visit


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