RALEIGH, N.C., June 6, 2018 ( - Delta Five’s revolutionary pest monitoring system with IoT smart technology is the future of bed bug elimination. The company recently announced its 100 percent Bed Bug Free Guarantee and financing options, just in time for Bed Bug Awareness Week (June 3-9, 2018).

With a refreshing, environmentally friendly alternative to conventional options, Delta Five brings an innovative and eco-friendly solution to hoteliers everywhere. This product is transforming the industry and allowing hotels to introduce an ecological proactive measure that’s detecting bed bugs early.

According to the National Pest Management Association’s 2018 Bugs Without Borders Survey recently released, Pest Control Professionals are seeing a summer spike in bed bug calls. In fact, 51 percent of pest professionals said summer was the busiest season for bed bugs. The survey also found that 97 percent of pest professionals have treated for bed bugs in the past year.

Now, defending against bed bugs is easier than ever with automated pest detection technology that allows you to monitor rooms 24/7 for bed bugs and other pests. The product is easy to use, and upon detecting a pest, the device alerts you in real-time via email or text. The alert provides an image of the pest, as well as where and when it was detected.

Hoteliers like Dan Robarge, General Manager, Hampton Inn Lumberton are embracing a proactive approach to bed bugs. “It has been a pleasure working with the team from Delta Five Systems while they installed their pest detection system in our guest rooms. We are now proactively monitoring all of our rooms so we can take action without the guest having to report an issue,” Robarge commented.

Hoteliers can learn more about the Delta Five Automated Insect Detection and Monitoring System at


DENVER (June 6, 2018) — RLH Corporation (NYSE:RLH) announced today the appointment of Gary Sims as Executive Vice President & Chief Operating Officer. Sims brings over 30 years of experience with notable brands around the globe including over ten years of franchise and management sales experience at Starwood Hotels and Resorts. He willoversee all franchise operations, sales, hotel management andhuman resources. Sims will be based in the company’s headquarters in Denver and is expected to begin in his position on June 25, 2018.

Sims joins RLH Corporation from Omni La Costa Resort & Spa in southern California, where he served as managing director of the 650-room luxury golf resort with two 18-hole golf courses, 40,000 square foot spa, 17 court tennis center and 120,000 square feet of meeting space. He led all operations and strategy for the resort, driving incremental revenue and exceptional service.

Prior to Omni La Costa Resort & Spa, Sims served as senior vice president of operations for Pyramid Hotel Group since 2013. There, he oversaw 12 hotels and resorts across the United States and Caribbean, providing operational support, owner relations, capital planning, sales and marketing. 

Sims also served as area managing director, Las Vegas for Hilton Hotels Worldwide. In his role, he was directly responsible for all Hilton managed properties in Las Vegas consisting of five properties and 3,800 rooms. He also managed the La Quinta Resort and PGA West, an 800 room Resort in La Quinta California. Sims has additionally held senior positions at Nikki Beach Hotels and Resorts and Starwood Hotels and Resorts, working in brand development and negotiating management and franchise agreements throughout the world.

“Gary is an industry veteran with many years of experience growing franchise brands and operations for the top hotel companies in the world,” said RLH Corporation President & CEO Greg Mount. “He is highly respected in the industry and will be critical in our efforts to grow our brands through our focus on franchising.  Gary's appointment is another example of RLH Corporation attracting industry-leading talent to its executive team."

To learn more about franchising with RLH Corporation, visit We don’t wait for the future. We create it.


May 30, 2018

Aurore Lemarinier and Rick Stokes were co-champions of the Tourism Champion of the Year Award, presented to individuals who have provided significant organizational assistance, commitment, enthusiasm and specific expertise to the nominating business.

Starting as a volunteer at the Winter Festival of Lights in 1992, Stokes has been an active and hardworking volunteer without exception, including serving on the Festival’s Board of Directors for over twenty years and a stint as Chair in 1996.

The Ontario Power Generation Winter Festival of Lights was founded 36 years ago in 1982. Canada’s largest illumination festival and the premiere illumination festival in North America, it attracts over 1.5 million visitors annually.

Aurore Lemarinier is currently the Visitor Information Coordinator at Ottawa Tourism. Throughout her career tourism and customer service has always been at the forefront, including jobs at the Office de Tourisme Terres de Nacre and Blueyes (events). Volunteering is also an important part of her life in Ottawa.

Ottawa Tourism was founded in 1971, and is the Destination Marketing Organization for Ottawa and its surrounding region. It is also the Regional Tourism Organization for Ontario Tourism’s Region 10, which is comprised of Ottawa and the united counties of Prescott-Russell.

Duy Khang (Justin) Doan received the Co-Op Student of the Year Award. Born in Ho Chi Minh City, Vietnam, Doan moved to Toronto at the age of 16 for schooling. Expected to graduate this year from the Hotel Operation Management Program at Centennial College, he is also working part-time at Courtyard by Marriott Downtown Toronto, where he also completed his internship.

Anna Pierce received the Col. Don Dailley Lifetime Achievement Award, presented to an individual who has made significant contributions to the development and promotion of the tourism industry in Ontario. Pierce began her career with Niagara Helicopters at its inception in 1983 as a ticket sales associate, and worked her way up through the organization. After serving on the Board of Directors for Niagara Falls Tourism, she returned to Niagara helicopters, accepting the position of Vice President.

“Congratulations to the nominees and winners. The awards are well deserved,” says Troy Young, Executive Director of Attractions Ontario.

Attractions Ontario is a non-profit association, dedicated solely to optimizing attendance for its member attractions.  As the only province-wide trade association dedicated exclusively to the attractions sector of the tourism industry, Attractions Ontario members encompass over 500 public and privately owned attractions in numerous categories such as amusement parks, historical sites, cultural activities, arts and entertainment, and adventure tourism. 


April 2018: TrevPAR Hits a High at Hotels in the U.S.

Total revenue levels at hotels in the U.S. hit a high of almost $290 per available room in April, as strong year-on-year revenue increases were recorded across all operating departments, according to the latest worldwide poll of full-service hotels from HotStats.

The TrevPAR measure encompasses the revenue generated across all operating departments at hotels in the U.S., which this month was led by a 5.6 percent year-on-year increase in revenue in the rooms department, as well as growth in non-rooms revenues, including food/beverage (+8.4 percent) and conference/banqueting (+11.6 percent) on a per available room basis.

The growth across all revenue centers fueled a 6.5 percent year-on-year increase in TrevPAR, which hit a post-GFC high of $287.53 per available room in April and meant revenue levels edged past the $285.87 achieved in this measure last month.

While growth in RevPAR included a 0.2 percentage point year-on-year increase in room occupancy to a robust 82 percent, it was led by the 4.6 percent increase in achieved average room rate, which was recorded at $218.78 this month, just short of the peak in this measure in March.

In addition to the growth in revenue, hotels in the U.S. were further buoyed by an increasingly uncommon decline in labor costs, which fell by 0.4 percentage points to 32.1 percent of total revenue. 

Profit & Loss Key Performance Indicators – U.S. (in USD)

April 2018 v April 2017

RevPAR: +5.6% to $179.32

TrevPAR: +6.5% to $287.53

Payroll: 0.4 pts to 32.1%

GOPPAR: +9.1% to $120.02

Flow Through +56.8%

As a result of the movement in revenue and costs, profit per room at hotels in the U.S. grew by 9.1 percent year-on-year in April, to $120.02, which was only just behind the previous high of $121.56 recorded in October 2017.

Additionally, the cost savings enabled hotels in the U.S. to record a profit flow through of 56.8 percent this month, highlighting the ability of hoteliers to drive profit levels during periods of positive performance.

The profit per room increase this month helped to shore up the year-to-date growth in bottom line performance at hotels in the U.S., which was recorded at +3.9 percent for the four months to April 2018, to $102.39.

“April marked another month of positive trading for hotels in the U.S. It’s very pleasing to see the high levels of conversion being achieved at a very punchy 41.7 percent of total revenue this month

Particularly notable is the healthy level of flow through where the less profitable non-rooms generating departments led the revenue growth,” said Pablo Alonso, CEO of HotStats.  

For hotels in San Francisco, the buoyant performance in April provided some respite from a fairly mixed period of trading since the beginning of the year.

Hotels in San Francisco posted an 18.9 percent year-on-year increase in TrevPAR in April, to $348.84, which was fueled by the week-long RSA security conference, which took place at the Moscone Center and helped boost demand for hotel accommodation across the city.

The annual conference welcomed more than 42,000 attendees in 2018, with 550-expert-led sessions and more than 650 exhibitors.

As a result, while occupancy levels broadly remained stable at 88.4 percent, hotels in San Francisco were able to leverage price to record a 16.3 percent year-on-year increase in achieved average room rate to $283.34, which fueled the 16.1 percent increase in RevPAR to $250.50.

The rate growth was led by a 27.0 percent year-on-year increase in the best available rate category, which soared by almost $70 to $314.29 and was by far the highest sector rate recorded at hotels in the city this month. Additionally, increases were also recorded in rate in the conference (+5.7 percent), corporate (+7.8 percent) and leisure (+22.5 percent) segments.

While it was a strong month of trading, hotels in San Francisco may have left some cash on the table as the data suggests that a significant proportion of roomnights were booked through third party intermediaries. This was evidenced by the 35.3 percent year-on-year increase in rooms cost of sales (i.e., HotStats’ measure of travel agents’ commissions, reservation fees, GDS fees, third-party fees and Internet booking fees), to $13.52 per available room, equivalent to 5.4 percent of rooms revenue.

Aside from this, it was a positive month for hotels in San Francisco as the weight of attendees to the RSA conference also fueled the appetite for ancillary facilities, which meant growth was successfully recorded in non-rooms revenues, including food & beverage (+29.9 percent) and conference/banqueting (+36.5 percent) on a per available room basis.

Profit & Loss Key Performance Indicators – San Francisco (in USD)

April 2018 v April 2017

RevPAR: +16.1% to $250.50

TrevPAR: +18.9% to $348.84

Payroll: -3.7 pts to 39.1%

GOPPAR: +35.0% to $133.55

Flow Through: 62.6%

Furthermore, the weight of revenue growth enabled hotels in San Francisco to record a saving in labor costs, which fell by 3.7 percentage points to 39.1 percent of total revenue and contributed to the 35.0 percent year-on-year increase in profit per room in April to $133.55. 

Further down the Pacific coastline, while hotels in San Diego also recorded a positive month of trading, it was well behind the year-on-year growth in San Francisco.

The 3.1 percent increase in TrevPAR, to $309.29, continued the mixed performance in San Diego since the beginning of 2018.

“Despite a 1 percent increase in profit per room for the month, to $143.78, flow through was recorded at just 16.1 percent, way below the industry average expectation of 50% flow, which continues to highlight the challenges operators are facing with tightening profit margins in a period of increasing operating costs,” added Pablo.

Profit & Loss Key Performance Indicators – San Diego (in USD)

April 2018 v April 2017

RevPAR: +2.6% to $197.82

TrevPAR: +3.1% to $309.29

Payroll: +1.5 pts to 28.5%

GOPPAR: +1.0% to $143.78

Flow Through: 16.1%


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