MONTREAL, QC, CANADA – January 30, 2018 – dormakaba, the provider of Saflok™ and Ilco™ electronic locks, announced it has partnered with OpenKey, the industry standard for keyless mobile entry to deliver mobile access at an AMResorts property. dormakaba and OpenKey first established a Preferred Partnership in February 2016 to provide fast, efficient installations of hospitality Mobile Access systems. Most recently, the partnership resulted in a mobile access solution at the AMResorts AAA Five Diamond property, Zöetry® Paraiso de la Bonita Riviera Maya, in Mexico.  Click here to download the mobile access implementation white paper. For more information on dormakaba electronic hotel locks, click here

Mobile access is an important part of AMResorts’ innovation program. We trusted dormakaba and OpenKey to come together in order to launch our mobile access pilot program at Zöetry Paraiso de la Bonita in the Riviera Maya,” said Baldemar Romo, Apple Leisure Group’s Director of IT International. AMResorts is a subsidiary of Apple Leisure Group. “Our biggest markets are the United States and Canada, where consumers are already familiar with mobile access. OpenKey’s mobile app integrates with our current on-property mobile application to help support guest loyalty.”

General Manager of Zöetry Paraiso de la Bonita Ankara Angulo said, “We selected Saflok RT BLE-enabled locks to operate with dormakaba’s mobile access solution. The OpenKey app allows guests to easily open their room doors, with just their cell phones. The OpenKey and dormakaba teams worked well together to complete the installation across our entire resort in just three days. We are excited to see guest feedback to this new exciting installation.”

AMResorts®, a subsidiary of Apple Leisure Group®, is the fastest growing provider of sales, marketing and brand management services to six individually unique resort brands throughout Mexico and the Caribbean. AMResorts brands include Zöetry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless® Resorts & Spas, Dreams® Resorts & Spas, Now® Resorts & Spas, and Sunscape® Resorts & Spas. 

“Initial installations demonstrate that our partnership with OpenKey benefits operators as well as guests by streamlining the check-in process and increasing app-driven loyalty,” said dormakaba Vice President of Marketing Stephen Pollack. “Guests at Zöetry Paraiso de la Bonita have the option of bypassing the front desk by downloading AMResorts’ OpenKey app to secure an encrypted key code. dormakaba and OpenKey are moving forward with mobile access installations at multiple properties this year.”

dormakaba’s mobile access solution is a secure, end-to-end mobile credential application utilizing Bluetooth Low energy (BLE). It may be seamlessly integrated with brand loyalty apps and chain technology infrastructures, as well as third party mobile integrator apps. Cloud-based dormakaba mobile access enables guests to open their room doors with their own BLE mobile phone or device, including the Apple Watch, as a flexible alternative to a classic RFID keycard.  dormakaba RFID locks manufactured today are compatible with BLE, IOS and Android mobile technology. 


TOKYO, January 25, 2018 ( - ​Global Agents has just announced the Grand Opening of the second in its luxury capsule hotel brand ‘The Millennials’ for March 15th, 2018. Following the huge success of their first iteration, opened last year in Kyoto, and attracting the attention from many overseas guests and medias, Global Agents is finally bringing its brand to the Japanese capital with a first location in the bustling Shibuya district. With a new concept based on “Living in the future”, The Millennials re-imagines the capsule hotel concept through high-tech facilities and technology and social spaces to bring a formerly utilitarian concept into the realm of semi-luxury. With over 120 multi-functional Smart-Pod units spread over 5 floors of prime Shibuya real-estate, The Millennials provides guests with full control of their personal unit through the integrated iPod touch provided at check-in. These controls correspond to several unique functions, including an alarm system based on bed movement and optional projectors that make use of each unit's built-in privacy screens. Additionally, the 3rd and 4th floor lobby doubles as a spacious coworking space for local entrepreneurs, with full office amenities, banquet & event space, and a lively “Happy Hour” with endlessfree beer.

The central focus of guests’ experience of The Millennials is its high-tech Smart-Pods, controlled through an in-house app that centralizes all the functions of each guest's sleeping arrangements. With this intuitive tool, guests can adjust lighting, air-flow, and even the incline of their mattress easily. Of particular note is the unique, soundless alarm system slowly raises guests to a seated position along with steadily brighter lights, enabling guests to wake up bright and early without disturbing their neighbors. For pods equipped with projectors, guests can connect their personal devices to watch any of their favorite programming in their own private theater. Each unit comes with underbed storage for luggage and can be locked for those staying consecutive nights. Every floor also includes completely private individual shower booths for guests, and free Wi-Fi throughout.

The 4th floor lobby of the complex doubles as a stylish lounge specially designed for guests to interact with each others, and a common kitchen to cook simple meals during their stay. The 3rd floor offers a large and colorful coworking space that can also be used for banquet and events. With an open-concept design, this area focuses on encouraging interaction between travelers and local entrepreneurs. All users of this community space have free access to unlimited coffee, and a daily happy hour provides free draft beer every day from 5:30 p.m. to 6:30 p.m.

The Millennials is the latest hotel from Japanese developer Global Agents, whose CEO Takeshi Yamasaki notes that “our goal with The Millennials is to go beyond what people have come to expect from this type of hotel, and create a new option for today’s customer who wants both affordability and style.” Global Agents have seen great success in the Tokyo market with their Social Apartment brand of co-living arrangements and plan to open several new lifestyle hotels across Japan this year, and much more to come in 2019!


TORONTO, ON (January 16, 2018) - Grail Springs Retreat Centre for Wellbeing (2004 Bay Lake Road, Bancroft, Ontario) has been named winner of Canada’s Best Wellness Retreat for the second consecutive year, by the World Spa Awards, which acknowledge, reward and celebrate excellence across the rapidly evolving spa and wellness sector. For just over 24 years, Grail Springs Retreat Centre for Wellbeing has been dedicated to improving the physical, mental, emotional and spiritual wellbeing of their guests with their holistic sanctuary, sprawled across one hundred acres in the heart of the Canadian Shield, just five minutes outside the mineral capital of Canada, Bancroft, Ontario. 

“We are honoured and thankful to be recognized with this award for a second consecutive year by the World Spa Awards and our industry peers,” says Founder & CEO, Grail Springs Retreat Centre for Wellbeing’s Madeline Marenette. “Grail Springs is a place where take-charge people retreat from the noise and pressures of everyday life to nourish their mind, body and spirit. For over two decades, we have been very grateful to provide this sanctuary for individuals to improve their lives, and I’m very much looking forward to the bright future that lies ahead for our facility.”

Recognized for their educational component and specialized treatment processes such as the Cleanse and Energize Program and their signature Life Transformation Program, Grail Springs welcomes guests from all over the world to experience their healing alkaline waters, saunas, salt tubs and state-of-the-art spa. From yoga, meditation and spiritual enrichment, to a full menu of healthy plant-based eating options, the full-service retreat offers cutting edge treatments, delivered by a dedicated staff of highly regarded coaches, instructors, healers and therapists. 

Setting the retreat apart from others is their unique environment which boasts a vital spring-fed lake and meditation installations such as a labyrinth, volcanic ash healing bed, and a unique equine meditation experience. The group also worked with a professional Geomancer to optimize the rich deposits of minerals of the area. The property highlights the crystals and granite rocks which leads to a unique crystal outcrop meditation area.

No stranger to receiving accolades, Grail Springs will be adding this 2017 award to an impressive list of recognition including Canadian Spa & Wellness Award Winner, Tripadvisor Traveler's Choice Award, Tripadvisor Winner Certificate of Excellence and SpaFinder Best Body, Mind & Spirit Spa, among many others. With over 35% of guests returning annually for an average stay of 5 to 21 nights, Grail Springs has become a popular healing ritual for guests from around the globe.

To read more about Grail Springs Retreat Centre for Wellbeing, please visit their website at:


NEWTOWN SQUARE, PA. – Jan. 12, 2018 – AMResorts® closes record-breaking third year of AMRewardswith unprecedented growth in the U.S. and Canada. With more than 30,000 travel agents registered for the hotel company’s robust travel agent loyalty program and millions of dollars’ worth of rewards redeemed, AMRewards experienced its highest participation to-date with a 65 percent increase in total bookings entered in the program year over year. Looking ahead, agents will experience more AMRewards contests and benefits this year than ever before, plus enhanced platforms and programs with an improved user experience and more educational opportunities.

Starting this month, AMRewards has launched a new
Dreams Puerto Aventuras Resort & Spa campaign. Agents receive double points in January when entering bookings for this family-friendly property situated along the Riviera Maya. Full details available on

Additionally, AMResorts has two major relaunches planned for the travel agent community in 2018. In the first quarter, the all-new will debut. This dynamic website will be personalized for the agent with new content and sales tools to serve as a convenient resource hub. In the second quarter, agents can expect the unveiling of the new and improved Master Agent Program. The education program will be re-platformed with enhanced content and gamified testing, as well as offer new certifications for agents. In addition to the standard AMResorts Master Agent certification, agents may choose to become a Brand Specialist or an AMResorts Master Wedding Agent.

“Following the incredible success of 2017, AMResorts will be investing more in its loyal agent community with a commitment to continue to raise the bar even higher for the AMRewards program,” said Jan LaPointe, Vice President of Strategic Planning Retail Sales North America, AMRewards and Sales & Marketing for Canada. “Beyond providing agents with tools to help their sales and even more opportunities to reap the rewards, AMRewards continues to evolve and support agents in delivering personalized and customized travel experiences to their clients.”

Over the past year, AMRewards has received significant enhancements, including:

  • New online booking engine, allowing agents to easily redeem their points for stays
  • Discounts on transfers and excursions when booked in conjunction with their stays
  • New branded tote bags and flamingo drink “koozie” redemption items
  • Five percent cash back at select retailers with new AMRewards Visa® prepaid cards
  • New landing page on with promotions, program updates and more

AMResorts looks forward to building upon the exceptional participation and positive feedback received from the travel agent community to-date to continue to make booking travel with AMRewards easy and rewarding.


Hotels in the U.S. recorded a 5.3 percent increase in GOPPAR in November, in spite of an uplift in costs, which included a 9.5 percent increase in labor costs on a per available room basis, according to the latest worldwide poll of full-service hotels from HotStats.

The year-on-year increase in RevPAR at hotels in the U.S. was steady, with growth recorded in both room occupancy (+1.3 percentage points), to 74.8 percent, as well as achieved average room rate (+1.7 percent) to $201.52. 

Increases in non-rooms revenues, which included food/beverage (+3.7 percent) and conference/banqueting (+4.0 percent), in addition to the 3.5 percent increase in rooms revenue, contributed to the 4.1 percent year-on-year increase in TrevPAR to $246.81.

Although the year-on-year growth painted a positive picture of performance, TrevPAR levels were approximately $36 behind the performance in October, further highlighting the stand out performance, but were also 2.3 percent behind the year-to-date performance for hotels in the U.S. at $252.42.

Profit & Loss Key Performance Indicators – U.S. (in USD)

November 2017 v November 2016

RevPAR: +3.5% to $150.76

TrevPAR: +4.1% to $246.81

Payroll: + 1.8 pts to 35.8%

GOPPAR: +5.3% to $87.68

While payroll levels continued their upward trajectory this month, recording a 1.8 percentage point year-on-year increase to 35.8 percent of total revenue, this was outweighed by the comfortable top line growth and enabled hotels in the U.S. to record a profit per room increase of 5.3 percent to $87.68. This was equivalent to a profit conversion of 35.5 percent. 

The growth in profit this month was also in spite of a 2.3 percent year-on-year increase in “overhead” costs, including sales/marketing (+3.7 percent) and utilities (+8.3 percent), on a per available room basis.

“November is always a challenging month of trading for hotels in the U.S. due to the timing of Thanksgiving and many people taking vacation time to spend with family around this period. Despite this, hotels in the U.S. have managed to maintain their upward trajectory to good effect this month.

With a steady increase in top and bottom line performance so far in 2017, hotels in the U.S. are on target for a third consecutive year of profit growth,” said Pablo Alonso, CEO of HotStats.  

One of the standout performances this month was in San Francisco, as hotels recorded a 20.4 percent year-on-year increase in GOPPAR to $96.41, which was primarily as a result of accommodation demand generated by the 2017 Dreamforce conference. 

Profit & Loss Key Performance Indicators – San Francisco (in USD)

November 2017 v November 2016

RevPAR: +9.8% to $216.73

TrevPAR: +8.2% to $299.05

Payroll: +1.0 pts to 43.2%

GOPPAR: +20.4% to $96.41

While hotels in San Francisco suffered a 3.4 percentage point drop in room occupancy this month, to 80.1 percent, this was more than offset by the 14.4 percent increase in achieved average room rate, to $270.59, which helped drive a 9.8 percent increase in RevPAR to $216.33.

Rate growth was achieved across most segments in November, with the greatest margin of increase recorded in the Best Available Rate (+24.7 percent), Residential Conference (+20.4 percent) and Leisure (+11.4 percent) segments.

In addition to the growth in RevPAR, increases were also recorded in food/beverage (+5.9 percent) and conference/banqueting (+5.3 percent) revenues on a per available room basis, which helped fuel the 8.2 percent increase in TrevPAR to $299.05.

“The four-day Dreamforce event is the biggest software conference in the world and reportedly had more than 171,000 registered ‘Trailblazers’ from 91 countries, fuelling demand for hotel accommodation across the city. 

Although the Moscone Center in San Francisco has been the home of the event for some years now, this year the timing of the conference shifted to November from October in 2016, which had a significant impact on the year-on-year performance of hotels in the city,” added Pablo.

Despite the strong total revenue growth, payroll levels at hotels in San Francisco increased by 1.0 percentage points this month to 43.2 percent of total revenue. This was equivalent to a 10.8 percent year-on-year increase on a per available room basis, highlighting the challenges of labor cost in the Bay City.

As a result of rising costs outpacing revenue growth, profit per room at hotels in San Francisco for year-to-date 2017 remains 6.1 percent behind the same period in 2016, at $119.17.

2017 has also been a challenging year so far for hotels in Philadelphia. After a strong start, hotels in Pennsylvania’s largest city faced a tough period of trading over the summer, as year-on-year profit per room plummeted by 25.0 percent in the period from June to September.

While November provided some respite, top line performance at hotels in Philadelphia has been challenged throughout 2017 by declining average room rate, which has dropped by 3.2 percent year-to-date, with the rate in the corporate segment providing the biggest challenge as it has plummeted by 23.2 percent in the 11 months to November 2017.

Furthermore, in line with the trend across hotels in the U.S., profit levels at properties in Philadelphia are being challenged by labor costs, which have increased by 2.2 percentage points year-to-date  to 33.8 percent of total revenue.

As a result, profit per room for year-to-date 2017, at $94.94, remains 3.6 percent behind the same period in 2016 at $98.53.

Profit & Loss Key Performance Indicators – Philadelphia (in USD)

November 2017 v November 2016

RevPAR: +3.5% to $185.44

TrevPAR: +2.4% to $262.58

Payroll: +0.9 pts to 32.3%

GOPPAR: +6.7% to $105.36


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