Hotels in the U.S. posted a 1.8 percent year-on-year increase in profit per room in Q1 2018. This marks the third consecutive year of GOPPAR growth for the period, according to the latest poll of full-service hotels in the U.S. from HotStats.

The growth in profit was driven by a 2.2 percent increase in TrevPAR as hotels delivered record revenue increases across all departments.

The 2018 over 2017 Q1 TrevPAR growth contributed to the CAGR increase of +5.0 percent per annum over the last four years, to $259.68 in Q1 2018, an uplift of almost $20 from Q1 2015.

However, amongst the positive growth story, hotels in the U.S. find themselves wrestling with rising costs.

The key cost increase has been labor, which has grown to 35.8 percent of total revenue in Q1 2018 from 33.4 percent in Q1 2015.

Even though GOPPAR reflects a CAGR of +2.9 percent per annum over the last four years, the froth may be coming off profit conversion. GOP as a proportion of total revenue fell to 37.2 percent in Q1 2018, from 37.3 percent in Q1 2017.  Moreover, flow through in the last two years has fallen from 51 percent in Q1 2017 to 31 percent in Q1 2018.


Washington, D.C. – May 3, 2018As Americans begin gearing up for the busy summer travel season, new research from the American Hotel & Lodging Association (AHLA) suggests that online booking scams and fraudulent and misleading travel websites and companies continue to mislead and confuse consumers. That’s why AHLA is encouraging consumers to Avoid Shady Deals and Have a Sunny Stay by searching smarter for their hotel stays through the launch of their summer “Search Smarter” education and awareness campaign.

In a new survey commissioned by AHLA, in partnership with Morning Consult, 23 percent of consumers report being misled by third-party traveler resellers on the phone or online – translating to 28.5 million hotel stays and $5.2 billion in fraudulent and misleading hotel booking transactions in 2017.

These third-party travel resellers use a variety of marketing tactics to mimic hotel websites and call centers but are not, in fact, affiliated with the hotel. These fraudulent and misleading transactions can cost consumers time and money, resulting in lost reservations and additional fees.

With 39 percent of travelers reporting that they most often book their hotel rooms through a third-party website, AHLA urges consumers to be cautious when booking travel.

“It’s easy and convenient to make travel arrangements online. Unfortunately, as online bookings have surged, so too have scams and deceptive behaviors,” said Katherine Lugar, president and CEO of AHLA. “That’s why we encourage consumers to look before you book, slow down, and search smarter. Taking a few extra seconds to book directly with a hotel or a trusted travel agent can save time and money in the long run, and lead to a better travel experience overall.”

Among the 23 percent of consumers who say they have been misled by third-party traveler resellers, 46 percent say they were charged extra fees on their credit card; 34 percent had their reservation lost and had to book another room, losing the cost of their original reservation; and 44 percent made a special room request that was not relayed to the hotel.

In December, the Federal Trade Commission settled a federal lawsuit with Reservation Counter, LLC, a third-party hotel booking reseller accused of using call centers and websites to mislead consumers into believing they were booking, and speaking, directly with a hotel. Reservation Counter also did not disclose that a traveler’s credit card would be charged immediately instead of upon check-in. The settlement resulted in Reservation Counter no longer being able to mislead consumers through these types of practices. Seven in ten (70%) survey respondents support the FTC’s enforcement action against Reservation Counter. Seventy-two percent (72%) believe the government should make it a higher priority to enforce consumer protection laws against third-party hotel resellers.

“We applaud the Federal Trade Commission for issuing an enforcement action against Reservation Counter,” said Lugar. “Unfortunately, the fact that nearly one in four consumers report being misled by third-party resellers—and the constant flow of new companies entering the online travel market—suggests we need to do more to protect consumers. That’s why we are asking Congress to pass the Stop Online Booking Scams Act, a bill that would protect consumers by increasing the transparency and security of the online booking process.”

To reach consumers booking their travel online, AHLA will be launching an online campaign featuring educational materials and video, which can all be viewed here. AHLA will also be hosting an educational day on Capitol Hill where staff will learn about misleading marketing tactics and fraudulent third-party travel resellers and the benefits of booking direct.

When booking travel online, AHLA encourages consumers to book directly through the hotel website or mobile app. In addition to helping consumers avoid scams, direct booking often results in the best deal and more travel perks and benefits. AHLA is a national partner of the Better Business Bureau (BBB), which offers a tips page to educate consumers on how to avoid costly and painful scams when booking hotels online. The tips page on the BBB website is

For more on AHLA’s Search Smarter program, visit


Bethesda MD –The dynamic design strategy guiding Renaissance Hotels has hit its stride. The brand revealed today significant momentum in its growing global portfolio and investment by its property owners in marquee renovations around the world. This year nearly half of the brands hotels in North America are scheduled to complete dramatic transformations, from Nashville to Newport Beach, with the brand also slated to debut in 16 new neighborhoods globally in the next 12 months, including Chelsea, Philadelphia, Warsaw, Taipei and Hangzhou.

“We have been on a journey to evolve our hotels’ design to reflect what the Renaissance brand offers today: a sense of clever theatricality and an open invitation to experience something a little unexpected during our guests’ travels,” said George Fleck, Vice President of Global Brand Marketing & Management, Renaissance Hotels. 

“The brand’s design momentum coupled with our engaging Navigators and entertaining Evening Bar Rituals are sure to inspire stories worth sharing among travelers and locals alike.”


TORONTO (May 1, 2018) - - Didier Dolivet, general manager at The Westin Prince, Toronto today announced the appointment of Catherine McAuley as director of sales & marketing for the 395-room, award-winning hotel. 

A career hospitality executive, McAuley brings 25 years’ experience with Starwood Hotels and Resorts to the job.  Most recently, she was the director of sales, global business travel for the Starwood sales organization in Toronto, where she led a team of 10 sellers across Canada and the U.S.  Previously, she served as Starwood’s global account director, and global sales and account director, business travel. Earlier in her career, McAuley was the director of convention services for the Sutton Place Hotel in downtown Toronto. 

McAuley has received numerous awards including: Starwood North America Divisional Sales Leader of the Year, North America New Business Development Leader of the Year, North America Sales Award of Excellence.  McAuley is an active member of numerous travel and meeting organizations including, Association of Corporate Travel Executives (ACTE), Financial & Insurance Conference Planners Association (FICP), Meeting Planners International (MPI), Society of Incentive & Travel Executives, Canada (SITE) and Professional Convention Management Association, Canada (PCMA).

“Catherine is a market expert with extensive brand knowledge.  I have every confidence that she will have great success leading our dynamic sales, catering and event management team,” said Dolivet. “Her deep relationships within the business travel, meetings and events industry will be extremely advantageous.”

“After years working to match guests’ needs with the right hotel, it’s invigorating to be part of the team that makes the magic happen,” said McAuley.  “Every day we’re helping clients develop memorable meetings and design the special occasion they’ve dreamt of for years.  I’m looking forward to welcoming longtime clients to the Westin Prince and introducing them to this standout property and our talented team of event pros.”

Sitting on 15 acres of rolling parkland, with an adjacent golf course, The Westin Prince is the only Canadian hotel to achieve AAA Four-diamond status for 40 consecutive years.  The hotel is located just minutes from downtown Toronto and within five miles of more than two dozen major corporations including Kraft, Sunoco, IBM, McDonald’s and SAP.  The Toronto Zoo is a 15-minute drive. The Westin Prince Toronto caters to an international audience with authentic Japanese, Chinese and Persian restaurants, as well as a three-meal dining room serving locally-sourced regional favorites.  With 30,000 square feet of meeting space, the Westin Prince can accommodate groups as large as 700 in both indoor and outdoor venues.  The hotel features an outdoor heated pool, running trails, tennis courts and a fitness center with whirlpool.

For more information please visit


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